Refunds and Cancellations

Thank you for visiting our website. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses.

As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a training course on ‘The Lighting Lamp’ website you agree to our Privacy Policy and Terms of use policy and the points below.

CANCELLATION AND REFUNDS: ONLINE CLASSROOM LEARNING

‘The Lighting Lamp’, reserves the right to postpone/cancel an event because of instructor illness or force-majeure events (like floods, earthquakes, political instability, pandemic situation like COVID-19, etc.)

The refund request will not be accepted if you have attended the online classroom training for more than 1 day’s session or have accessed / downloaded course material from the learning portal.

No refund will be provided on discounted courses.

If the delegate doesn’t turn up on the given schedule then no refund will be provided.

Raise refund request within 7 days of commencement of the first session. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

In the case of refund, taxes amount will not be refunded.

If the learners wants to re-attend the online instructor led classes for the purchased course and if their no availability of the batch in near future then in that case maximum refund applicable will be 10% of the total amount paid.

If due to any technical reason learners are not able to access the self-paced videos or class recordings and already attended the complete course through instructor led online classes then in that case no refund is applicable or a can be provided with a voucher for the amount equivalent of the 10% amount paid by the learner at the time of enrollment.

Note: All refunds will be processed within 20 working days of receipt of the refund request.

CANCELLATION AND REFUNDS: SELF PACED LEARNING

No refund will be done for Self Paced Courses.

If a course is shared with others/multiple users, or if the objective of the course purchase is to copy the material/content, no refund will be issued, and access will be revoked, as well as your account will be disabled.

Note: Every dispute, difference, or question which may at any time arise between the parties hereto or any person claiming under them, touching or arising out of or in respect of this agreement or the subject matter thereof shall be referred to sole Arbitrator by the first party , the award passed by the arbitrator shall be final and binding on the parties hereto.